Just know that the reasoning is always to improve. We believe these changes will improve our communication with you about feature requests and bug reports. If they indicate that it is, the case will remain open. Sometime next year we intend to update the system such that when as case has had no activity in many months, the system will automatically ask the user if this case is still relevant. These cases impede all of our efforts to search Feedback. In the case of bugs, this is often because we can’t reproduce them or we don’t have the information we need.

Sometimes cases stagnate with little progress.The closed statuses (fixed, implemented, etc.) will remain as they were before. Thus new cases will have the status of Open until we need more information from you (in rare cases) or they are closed. Changes in status don’t really mean anything as a case could get resolved the day it was submitted or get stalled for months because we can’t reproduce it. The bottom line is that a case is open until it’s not. Because several case statuses are misunderstood, we are simplifying them.We expect it to be available this coming year. It’s been delayed mostly due to other priorities taking precedence. Web-based Feedback: We have been developing a web-based version of Feedback for some time now.One will be made today and the other two will come sometime next year. Feedback, our bug and feature tracking system, is a place where we spend a lot of time interacting with you and thus it’s something we very much want to improve. Being more efficient means we spend more time on making Xojo better for you. As I hope you know by now, we are constantly working to improve our processes.

Xojo 2014